ConnectPath Release Notes, October 27th 2026

New and Improved

PDF attachments in SMS conversations

PDF attachments in SMS conversations now display correctly.

Unset permissions on newly onboarded instances

Newly onboarded instances now start with unset permissions turned off, so access is only granted when an admin explicitly enables it.

Activity Notes timestamps

CS0037205 Timestamps on Activity Notes now match the instance’s time zone.

Guided Flow tab on voice contacts

The Guided Flow tab now stays in place on a voice contact after switching between tabs on task or chat contacts.

Chime meeting mute before joining

In Chime meetings, participants who mute themselves before joining now remain muted when they enter.

Fixes

Total talk time for agent-to-agent calls

Total talk time is now reported correctly for agent-to-agent calls.

Resolved an issue where the footer did not display queues when connected through the disaster recovery environment.

Agent-to-agent chat panel while scrolling

Resolved an issue where the agent-to-agent chat panel displayed a copy of the last visited page when scrolled down.

Directory total record count

The Directory total record count now updates correctly when entries are created and deleted.

Notes loading on a new contact

CS0046127 Notes once again load automatically when an agent accepts a new contact.

CS0047182 Missed calls once again appear in Activity Search.

Preset searches in Activity Search once again fill in the Keyword Search bar.

Keyword Search query results

Resolved an issue where some Keyword Search queries in Activity Search did not return the expected results.

Blank Contact Details on new instances

Resolved an issue where Contact Details could appear blank for some newly set up instances.

Agent Performance view by permission group

Agent Performance now shows the same view to all users in the same permission group.

Gryphon agents after outbound after-call work

When the Gryphon integration is enabled, agents now return to Available after completing after-call work on an outbound call.

Outreach dialer repeats, pauses, and retries

The Outreach dialer no longer repeats a call that was already placed, now honors pauses, and retries failed updates.